FAQ
Customer Service
Do you deliver worldwide?
That is correct! We deliver worldwide with a shipping time between 4-8 days.
How do I contact the support team?
You can send us a message on our contact page or email us directly at :info.vouvia@gmail.com.
Our support team will help you with any concern and answer any question you may have.
How can I track my order?
You will receive an order number when you have placed an order. With that number can you track your order in the "Track & Trace" tab.
Which payment methods can I use?
These are all the payment methods we use on our website: Visa, MasterCard, Maestro, American Express, UnionPay, Apple Pay, Google Pay, Bancontant and iDeal.
Are their any ongoing promotions or discounts?
There is an Spring Sale going at the moment. We have occassional discounts on holidays and we sometimes provide an extra discount code for our customers in their mailbox.
About our clothes
What types of clothing do you offer for women?
We offer tops, pyjama's, bodysuits and shapewears on our webshop.
How do I know what size of clothing to choose?
We provide a size chart on every clothing page, with the exact size measuring.
Can I return or exchange clothes if it doesn't fit correctly?
That is correct. You have 30 days to return or exchange the clothing that you have bought.
What materials are used in your shapewear products?
We use polyamide and elastane in all the shapewear we sell on our webshop.
Can I wear shapewear under any type of clothing?
Ofcourse, our shapewear is made to be worn under any type of clothes.